What is UserZoom
UserZoom automates UX research for scale and speed, delivering the UX insights businesses need to improve their digital user experiences and impact the bottom line.
Our combination of software, services and participant sourcing solutions allows businesses to test, benchmark and measure the UX of any digital product at any development stage and on any device, and get the complete story behind their user experience.
UserZoom’s all-in-one solution allows any enterprise business to scale their UX research independently of the size of their team, level of experience, or expertise. Six of the world’s ten largest public companies are UserZoom customers.
UserZoom is a cloud-based user experience (UX) solution that provides product developers with actionable UX insights for digital experiences. The platform facilitates the collection of user feedback and insights via testing, surveys, audio feedback, video feedback, and more. As well as usability testing, UserZoom also offers tools for participant sourcing, usability benchmarking, informative architecture research, dashboard creation, and more.
The UserZoom platform helps businesses to source users for testing using the automated sourcing engine, which has access to over 120 million users. Businesses can also source their own participants through channels such as social media, email mailing lists, and more. The data gathering functionality within UserZoom allows businesses to capture qualitative UX insights via usability testing including remote moderated and unmoderated testing, benchmark studies, screen recording, custom surveys, intent testing, and more.
Businesses can drill down on captured insights within UserZoom using tools such as dashboards, reports, and analytics. Businesses can analyze metrics such as success rates, time on page, page views, clicks, and more, and reports such as heatmaps, clickstreams, and dendrograms can be generated. UserZoom integrates with a range of third party prototyping tools, analytics platforms, market research solutions, A/B testing tools, and tag management platforms including Google Analytics, Figma, Adobe Target, Google Tag Manager, and more.
Offering platforms and services providing the quantitative and qualitative insights essential to measuring and improving digital experience UserZoom is the all-in-one Experience Insights Management (XIM) solution for the enterprise. With offices in four countries, the company helps global brands such as Google, Oracle, Aetna, Santander, News UK and half of the Fortune 100 raise the bar for an outstanding digital experience.